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Frequently Asked Questions

Email Support

Email Smithey Support

support@smithey.com

Phone Support

Give us a Call!

+1-843-619-0082

Questions about Smithey?? We've got answers! If you need to contact us please email support@smithey.com

General

We stand behind the quality of our cookware and will do what it takes to earn your satisfaction. If your Smithey is defective, we’ll replace it. If it fails you after honest and normal use, we’ll repair or replace it.

Cast iron is naturally grey. The first layers of seasoning we apply to your Smithey give it a copper shade. As you cook with your Smithey, it will take on a time-honored deep black patina.

The three holes are a unique identifier that allows a Smithey to stand in a crowd. Reach for it on the range!

A Smithey is a metal craftsmen or the shop in which that craftsmen works. We like the name Smithy, but we like it more with an “e”.

Smithey is proud to offer special pricing for our active duty service members and veterans. Through GovX ID services, you can verify here for special pricing on any cookware purchase.

We unfortunately are unable to offer tours of our Charleston Headquarters. We do however have a small retail shop where you can stop in and purchase any of our cookware or accessories.  

Cooking

Yes. Perfect for baking breads, soufflés, pies, etc. Your oven can’t get too hot for a Smithey.

Yes. Nothing better than a cast iron meal under the stars.

Polished cast iron features a smooth surface that becomes naturally non-stick with use. We buff, grind, and polish your Smithey in our workshop to create a simple, beautiful, satin-like surface. That said, we recommend using oil to get the most out of a Smithey. Its non-stick surface will improve as you cook with it and/or add additional seasoning layers.

The bird you see in our logo is a California Quail or Valley Quail, a game bird that inhabits the western US. Isaac Morton , our founder, spent many years in Northern California before returning to his roots in the Carolinas. An avid outdoorsman, Isaac’s weekends were consumed by scouting the great state in search of fish, game, surf, and solitude. Given his fond memories of the natural beauty of California, the quail seemed a fitting reminder of a place that holds a special place in his heart. It’s also one of the best tasting game birds you can imagine when properly prepared. Butter, thyme, salt, and pepper quickly seared in your Smithey...

Shipping & Returns

Our team works hard to fulfill all orders within two business days of being placed. Orders placed on a business day prior to 11:30 AM EST will likely be fulfilled that day, excluding personalized orders or holidays.  

Orders placed after 11:30 AM EST on Friday or over the weekend, will likely be shipped out on the following Monday.  

International orders may take up to two days to fulfill prior to shipping.  

Smithey Ironware can accommodate returns for new and unused cookware within 45 days of delivery except for these few conditions – ENGRAVED COOKWARE is final sale and any FACTORY SECOND cookware is also final sale. Refunds can only be issued to your original payment method or via store credit, less any shipping fees.

Returns will only be accepted if the cookware has not been used and has not been cooked with. Smithey Ironware reserves the right to adjust your return method and return resolution if your item(s) arrive in a condition which does not meet our returns policy. Items that do not meet our return policy will be returned to sender.

START A RETURN OR EXCHANGE

Return Options

Exchanges FREE RETURN LABEL and CREDIT ISSUED VIA GIFT CARD TO SMITHEY.COM 
Was your Smithey a bit too small or a bit larger than you were expecting? Odds are we have the perfect Smithey for you.

  • You will receive a gift card to smithey.com for the full value of the subtotal of the items that you are returning
  • You will receive a gift card to make your exchange purchase as soon as your return has been tendered to the courier
  • Gift cards cannot be split or converted to cash or credit to original payment.

Refunds – You will be provided with a return label and the cost of the return label will be deducted from your refund total. We are unable to provide free return labels for standard returns being refunded to your credit card. 

  • If you’ve paid with Affirm, any repayments already made will be refunded to your Affirm account. If you paid with a Credit Card, the full amount of the returned items (minus the original shipping cost + return shipping costs) will be refunded to your credit card (please allow 3-5 days for this to post to your account). If you paid with a gift card, your refund will be issued back to that gift card.
  • Returns will be processed within 10 days of your return being delivered. You will receive an email confirmation once your return has been processed.

Gift exchanges – FREE RETURN LABEL and CREDIT ISSUED VIA GIFT CARD TO SMITHEY.COM

START A RETURN OR EXCHANGE

Mistakes sometime happen, although we endeavor to make these few and far in between. If an item in your order was damaged or you received the wrong item, we will send you the right item or a replacement and provide you with a return slip at no cost to you. Please email support@smithey.com if you have any questions or issues with an order.

Smitheys make an excellent lifetime gift! Each box is packaged with the contents of your order, and a packing slip that will reference an order number, but no pricing information.

Should the recipient like to exchange their gift for a different size, our customer support team is happy to help them with this process if they email support@smithey.com.

We can only issue refunds to the original form of payment used for an order, or alternatively can issue a gift card for any unused funds should a gift exchange be needed.

CARE AND CONDITIONING FOR YOUR SMITHEY

We recommend a light wash with warm water to clean your Smithey. If food remnants are stubborn, a soft scrape with a metal spatula, or a touch of dish soap and a nylon scouring pad will work. Avoid heavy-pressure scrubbing. It is important to thoroughly dry your Smithey after each use. Then apply a light layer of vegetable oil and store on your range. We like to place over a burner for a few minutes to ensure it is dry. Don’t put your Smithey in the dishwasher or soak in water.

Heat slowly. Cast Iron absorbs heat slowly, but retains and emits heat with more effect. This means if you are searing a protein, you will need to give your skillet about 4-5 minutes to reach an appropriate searing temperature. Once your Smithey reaches temperature, it packs a punch.

One of the great myths of cast iron is that you need to treat it with extreme care. While we appreciate caring for any cooking tool, cast iron is an extraordinarily durable material. There is very little that you can do that isn’t restorable. If iron has any enemy, it is moisture, so keep it dry and oiled. If you have any questions, shoot us an email at support@smithey.com. We'll be back to you quickly....we promise.

If you thoroughly dry and oil your Smithey, rust won’t be a problem. If rust develops, don’t worry - it’s a quick fix. Remove rust by rubbing with scouring pad or paper towel. Now wipe off with water, dry, and apply light layer of oil. Bake in oven at 425 degrees for an hour.

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