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Frequently Asked Questions

Email Support

Email Smithey Support

support@smithey.com

Phone Support

Give us a Call!

+1-843-619-0082

Questions about Smithey?? We've got answers! If you need to contact us please email support@smithey.com

General

We stand behind the quality of our cookware and will do what it takes to earn your satisfaction. If your Smithey is defective, we’ll replace it. If it fails you after honest and normal use, we’ll repair or replace it.

Cast iron is naturally grey. The first layers of seasoning we apply to your Smithey give it a copper shade. As you cook with your Smithey, it will take on a time-honored deep black patina.

The three holes are a unique identifier that allows a Smithey to stand in a crowd. Reach for it on the range!

A Smithey is a metal craftsmen or the shop in which that craftsmen works. We like the name Smithy, but we like it more with an “e”.

Smithey is proud to offer special pricing for our active duty service members and veterans. Through GovX ID services, you can verify here for special pricing on any cookware purchase.

We unfortunately are unable to offer tours of our Charleston Headquarters. We do however have a small retail shop where you can stop in and purchase any of our cookware or accessories.  

Cooking

Yes. Perfect for baking breads, soufflés, pies, etc. Your oven can’t get too hot for a Smithey.

Yes. Nothing better than a cast iron meal under the stars.

Polished cast iron features a smooth surface that becomes naturally non-stick with use. We buff, grind, and polish your Smithey in our workshop to create a simple, beautiful, satin-like surface. That said, we recommend using oil to get the most out of a Smithey. Its non-stick surface will improve as you cook with it and/or add additional seasoning layers.

The bird you see in our logo is a California Quail or Valley Quail, a game bird that inhabits the western US. Isaac Morton , our founder, spent many years in Northern California before returning to his roots in the Carolinas. An avid outdoorsman, Isaac’s weekends were consumed by scouting the great state in search of fish, game, surf, and solitude. Given his fond memories of the natural beauty of California, the quail seemed a fitting reminder of a place that holds a special place in his heart. It’s also one of the best tasting game birds you can imagine when properly prepared. Butter, thyme, salt, and pepper quickly seared in your Smithey...

Shipping & Returns

Our team works hard to fulfill all orders within two business days of being placed. Orders placed on a business day prior to 11:30 AM EST will likely be fulfilled that day, excluding personalized orders or holidays.  

Orders placed after 11:30 AM EST on Friday or over the weekend, will likely be shipped out on the following Monday.  

International orders may take up to two days to fulfill prior to shipping.  

Smithey cookware is designed and crafted to serve for generations. If your cookware fails you after normal and honest use, we’ll repair or replace it. If your cookware falls below our quality standards, we’ll make it right. Smithey can accommodate returns for new, unused cookware within 75 days of delivery less any shipping fees. Visit our returns portal here. 

We do not provide return labels. You are responsible for shipping your order back to our warehouse for return processing.  

We can only issue refunds to the original form of payment used, or issue a Smithey gift card for the equivalent of your order subtotal.  

Smitheys make an excellent lifetime gift! Each box is packaged with the contents of your order, and a packing slip that will reference an order number, but no pricing information.

Should the recipient like to exchange their gift for a different size, our customer support team is happy to help them with this process if they email support@smithey.com.

We can only issue refunds to the original form of payment used for an order, or alternatively can issue a gift card for any unused funds should a gift exchange be needed.

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